Returns & Refunds

We want you to be completely satisfied with your order from Landfall Navigation and we will gladly exchange, replace, or refund any merchandise that doesn't meet your expectations subject to the following restrictions:

• If you receive incorrect or defective merchandise, you must contact us within 10 days of purchase to receive a return authorization. Returns must be accompanied by the original sales slip. Some returns may be subject to restocking fees.
• Dated materials such as flares, charts, and publications are not returnable.
• Registered items such as PLBs or EPIRBs are not returnable.
• User Programmable / per-programmed items such as AIS transceivers, AIS/DSC beacons, VHF/DSC radios are not returnable.
• Items cut to length like line or tapes are not returnable.
• Software and electronic charts must be unopened, unless the manufacturer offers a special guarantee period.
• Special Orders and Customized Products, including computers with installed software, life rafts, defibrillators, oxygen, engraved products, phones with or without minutes, are not returnable.
• Shipping charges are non-refundable except in cases of defective merchandise.
• We reserve the right to adjust our shipping charge based on the postage charge.
• The item must be the original condition in which it was supplied.
• A charge of up to, but not limited to 15% restocking fee maybe due on orders canceled.
• For a full credit to be received for returned goods, we must receive them back in the condition they were received: return them in a timely manner (normally 30 days), with all tags and/or manuals included, and in all original unopened packaging - a resalable condition.

• Please CALL us at 203-487-0775 before making any return so we can document your order